HELP CENTER
FREQUENTLY ASKED QUESTIONS
Why would I buy from Louloukaformula.com?
Why would I buy from Louloukaformula.com?
We are very experienced in working with organic formula. Because of our network and our location in Europe, we’re able to buy directly from the brands that we sell on our website and therefore can 100% guarantee that the products we sell are authentic and don’t come from any traders. This way we also ensure to have the longest shelf life on our products. Besides that, our warehouse is certified to handle organic foods, is temperature controlled, our staff is trained to work with organic foods and we do thorough checks before each package leaves our warehouse.
What is the process when I place an order?
What is the process when I place an order?
Once you place your order, our warehouse in The Netherlands will pick, pack and ship your order within 24 hours during business days. When your package is ready to be shipped out, you will receive the tracking number by email.
I have a business and want to buy from you. Is that possible?
I have a business and want to buy from you. Is that possible?
For business inquiries you can contact us at admin@louloukaformula.com
What are the shipping costs when I order from abroad at Louloukaformula.com?
What are the shipping costs when I order from abroad at Louloukaformula.com?
We’re happy to inform you that we offer free shipping!
Will I have to pay import duties to my national customs?
Will I have to pay import duties to my national customs?
Our experience shows that most of our customers pay a small import fee. However, outside of the European Union, every country has its own customs rules and regulations. We can’t guarantee that you don’t have to pay taxes and/or duties.
Any import taxes and/or duties will be for the account of the customer.
Any import taxes and/or duties will be for the account of the customer.
I think my shipment is held in customs. What should I do?
I think my shipment is held in customs. What should I do?
Again, this rarely happens, but if your package is held by customs, you can best contact them directly and explain the products in your package are for the personal use of your baby, that you know the packaging is in a foreign language and that you have instructions on how to prepare the formula. Preparation instructions for our products can be found on our website.
How long does it take before I receive my order?
How long does it take before I receive my order?
This depends where you want your order to be shipped to. Below you can find a table with the shipping options and corresponding transit times.
Is the formula that I order from you irradiated?
How long does it take before I receive my order?
We take special measures to guarantee that our formulas are not irradiated when they are imported to the U.S., as this is important for the health of your baby. The only products that are being irradiated are those that are perishable such as fruits, vegetables and herbs. None of our products are considered perishable.
Why should I buy European organic formula?
Why should I buy European organic formula?
Louloukaformula.com only offers organic formula from Europe. European organic standards are very strict and organic food is taken very seriously here. These high standards obviously also apply to the organic formula that we sell. We see that the organic standards are often more loose in other continents and it shows in the products available in those markets (like the USA or Canada). We’re happy to provide the organic quality from Europe to all of you not being able to buy it in your local grocery store!
How does European organic formula compare to the common formulas?
How does European organic formula compare to the common formulas?
Most of the common formulas available in grocery stores outside of Europe (even the organic type) can contain ingredients such as sweeteners (like sugar or high-fructose corn syrup), carcinogens such as artificial preservatives, artificial flavors and artificial colors. Most of the common milk-based formulas are produced by cows that are not fed an organic diet and that receive hormone and/or antibiotic treatments - all of which can be transferred to the formula and digested by babies.
Organic standards for food in the European Union are very strict and the whole chain, from every small ingredient to the feed and treatment of the cows, is controlled before the formula can be certified as organic in Europe.
Organic standards for food in the European Union are very strict and the whole chain, from every small ingredient to the feed and treatment of the cows, is controlled before the formula can be certified as organic in Europe.
Why can’t I buy such organic formulas in my local grocery store?
Why can’t I buy such organic formulas in my local grocery store?
Most countries outside of Europe have food authorities that have either loose regulations regarding the term “Organic” and aren’t as developed as the food authorities in the European Union. Organic food production and consumption is advanced in Europe and we hope this will also happen in other countries in the world, as it’s simply so much better for the human body and the environment. But until that happens, Louloukaformula.com is here to bring the best formula from Europe to you, wherever you are!
What is the meaning of the different stages of formula?
What is the meaning of the different stages of formula?
Babies need certain levels of nutrients at different stages in their development. With that in mind, it’s recommended that babies are switched to the appropriate stage based on their age. Brands like Hipp, Holle, Loulouka and Nannycare have worked hard for many decades to perfect the nutrient levels in their formulas so they meet your growing baby’s needs.
How do I choose which formula is right for my baby?
How do I choose which formula is right for my baby?
It’s not easy to choose the right formula for your baby as we have multiple brands that all have their own attributes. When you click on Cow Formula or Goat Formula, you’ll see all attributes on the side on which you can filter. This way you can conveniently filter on the features you value most and make your decision. Alternatively, you can check our Organic Formula Comparison Chart which also lists the attributes of each formula next to each other.
Rest assured, any choice on Louloukaformula.com will already lead to feeding your baby with healthy organic formula.
Rest assured, any choice on Louloukaformula.com will already lead to feeding your baby with healthy organic formula.
How do I prepare a bottle of formula?
How do I prepare a bottle of formula?
Please look at our Formula Preparation page for all the information needed to make a bottle.
Do you ever have sales?
Do you ever have sales?
Join our mailing list and you’ll be the first to know when we have upcoming sales.